These Terms & Conditions ("Terms") govern your use of the Purr Vida Lounge website (the "Site") and the bookings, donations, sponsorships, gift certificates, and related services we offer (collectively, the "Services"). The Site and Services are operated by Purr Vida Lounge ("Purr Vida Lounge", "we", "us", "our"). By using the Site or purchasing any Service, you agree to be bound by these Terms.

1. Who you're contracting with

When you book a session, purchase a gift certificate, make a donation, or start a sponsorship, your contract for the experience or fulfilment is with Purr Vida Lounge, based near Tamarindo and Flamingo, Guanacaste, Costa Rica. You may contact us at hello@purrvidalounge.com.

2. Acceptance & eligibility

By continuing to use the Site or completing a purchase you confirm that you have read and agree to these Terms, that you are at least 18 years old (or have a parent or guardian's permission), and — if you are booking on behalf of an organisation — that you have authority to bind that organisation. You agree to provide accurate information and keep it up to date.

3. The Services

We offer in-person cat lounge sessions, private events, gift certificates, donations, and monthly cat sponsorships. Availability, capacity, pricing, opening hours, and individual cat participation can change. Sessions take place in a live rescue environment — interactions with cats are voluntary, never forced, and may be limited by a cat's mood or medical needs.

4. Bookings, deposits and attendance

Some experiences require a deposit to hold the slot; the balance is due when you arrive.
If you cannot attend, please contact us as soon as possible so we can offer your spot to another guest.
Deposits may be applied to a rescheduled visit at our discretion; statutory refund rights and the Paddle Buyer Terms are not affected (see our Refund Policy).
We may refuse entry or end a session early for safety reasons — including intoxication, aggressive behaviour toward cats or staff, or breach of waiver terms — without refund of the session in progress.

5. Payments — Paddle as Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. By completing checkout you also accept Paddle's Buyer Terms, which cover payment, billing, tax, cancellations, and refund mechanics for card payments.

We also offer local payment methods (SINPE Móvil, PayPal) where enabled. Payments made via those methods are processed directly by Purr Vida Lounge and are not handled by Paddle; refund requests for those payments should be addressed to us at the email above.

6. Donations and sponsorships

Donations are voluntary contributions toward the care of rescued cats. Monthly sponsorships renew automatically each month via Paddle until you cancel through the customer portal on paddle.net or by contacting us. Donations are generally non-refundable except where required by law or the Paddle Buyer Terms.

7. Gift certificates

Gift certificates are issued in USD, are valid for 12 months from the date of issue unless otherwise stated, can be redeemed against eligible sessions, and are not exchangeable for cash. Lost or stolen codes cannot be replaced.

8. Acceptable use

You agree not to:

use the Site for any unlawful purpose, fraud, or spam;
infringe the intellectual-property rights of Purr Vida Lounge or any third party;
interfere with the security of the Site (including probing, scraping, or distributing malware);
harm, harass, or endanger any cat, guest, or staff member on site;
photograph or film other guests without their consent.

9. Intellectual property

All content on the Site — including text, photography, video, branding, and software — is owned by Purr Vida Lounge or licensed to us, and is protected by copyright and trademark law. We grant you a limited, non-exclusive, non-transferable right to view and use the Site for personal, non-commercial purposes only. You may share your own photos taken during a visit on personal social media with credit to @purrvidalounge.

10. Service level & warranties

We work hard to keep the Site available and accurate, but we do not guarantee that it will be uninterrupted, error-free, or free from third-party interference. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

11. Liability

Nothing in these Terms limits liability for fraud, death, or personal injury where applicable law does not allow such a limit. Subject to that, our total aggregate liability for any claim arising out of or related to the Services is capped at the amount you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or special damages (including loss of profits, data, or goodwill).

12. Suspension & termination

We may suspend or terminate your access to the Site or any Service if you materially breach these Terms, fail to pay, present a security or fraud risk, or repeatedly violate our policies.

13. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will post the updated version on this page and adjust the "Last updated" date above.

14. Governing law

These Terms are governed by the laws of the Republic of Costa Rica, without regard to its conflict-of-laws principles. Any dispute will be submitted to the competent courts of Guanacaste, Costa Rica, except where mandatory consumer-protection law gives you a right to sue locally.

15. Contact

Questions about these Terms? Email hello@purrvidalounge.com.